Privacy policy

Last updated: October 1, 2026

Warm Whiskers is operated by Alberto Ramírez. This Privacy Policy explains how we collect, use and share personal information when you visit getwarmwhiskers.com, place an order, submit a review or contact us.

Data controller: Alberto Ramírez, trading as Warm Whiskers
Address: Calle Segovia 20, 28370 Chinchón, Madrid, Spain
Email: warmmwhiskers@gmail.com

1. Information we collect

Depending on how you use our store, we may collect:

  • Contact and delivery details: name, email address, phone number, billing address and shipping address.
  • Order details: products and sizes purchased, order history, returns and payment confirmation. Payment providers process your card details.
  • Messages and reviews: information you send to customer support, and any name, review text or photo you choose to submit through our review service.
  • Device and usage information: IP address, browser, device information and activity on our website, collected through Shopify, cookies and similar technologies.

We receive this information from you, automatically when you use the website, and from providers that help us process payments, deliver orders or operate the store.

2. How we use your information

We use personal information to:

  • Process payments, prepare and deliver orders, and handle returns and customer support.
  • Maintain the store, understand how it is used, prevent fraud and protect its security.
  • Display reviews that customers choose to submit.
  • Meet accounting, tax and other legal obligations.
  • Send promotional emails or use optional advertising and analytics tools where permitted by law and, where required, with your consent.

For customers protected by European data protection law, these activities rely, as appropriate, on performing our contract with you, complying with legal obligations, our legitimate interests in operating and protecting the store, or your consent. You can withdraw consent at any time without affecting earlier lawful processing.

3. Who receives your information

We share information only when needed for the purposes above, including with Shopify, payment providers, delivery and fulfilment providers, customer support and review tools such as Loox, and any analytics or marketing services used by the store. We may also disclose information when required by law or to protect our legal rights.

Our store runs on Shopify. Shopify processes information to provide its platform and may process certain information for its own purposes or enhanced services, where those features are enabled. You can read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for requests concerning Shopify’s own processing.

4. Cookies and advertising choices

Our website uses cookies and similar technologies to operate the store and, where enabled, to measure performance or support advertising. You can manage available cookie choices through the privacy controls shown on our website and your browser settings.

Depending on where you live, you may also opt out of data sharing used for targeted advertising through our data-sharing opt-out page. Where applicable, we also respect a Global Privacy Control signal sent by your browser.

5. Marketing emails

If you receive promotional emails from us, you can unsubscribe using the link in any such email. We may still send messages needed to fulfil your order or respond to a request.

6. Reviews

If you submit a review, the review content and any name or photo you provide may appear publicly on our store. Please do not include private information in a review. Contact us if you want to ask about a review you submitted.

7. How long we keep information

We keep personal information for as long as needed to fulfil orders, provide support, meet tax and accounting requirements, resolve disputes and comply with the law. The period depends on the type of information and why it was collected. We delete or anonymise information when it is no longer needed, unless the law requires us to keep it.

8. Security and international transfers

We take reasonable steps to protect personal information, but no online service can guarantee absolute security. Shopify and other providers may process information outside your country. Where required, international transfers are subject to appropriate legal safeguards.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information; object to or restrict certain uses; withdraw consent; or opt out of certain targeted advertising or data sharing.

To make a request, email warmmwhiskers@gmail.com. We may need to verify your identity before acting on it. You may also have the right to complain to a data protection authority, including the Spanish Data Protection Agency.

10. Children and third-party links

Our store is not intended for children, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information to us.

Our website may link to third-party sites. Their operators are responsible for their own privacy practices, so please review their policies before using them.

11. Changes to this policy

We may update this policy when our store, services or legal obligations change. The updated version and its date will be posted on this page.

12. Contact

For questions about this policy or your personal information, email warmmwhiskers@gmail.com or write to Alberto Ramírez, Calle Segovia 20.